Document Service Agreement
This Document Service Agreement is entered into on the date shown below between the Rensselaer Legal Document Preparation Corp. d/b/a The Student Loan Clinic (“The Student Loan Clinic”) and the Client shown below (“Client”).
The Student Loan Clinic provides processing and support services to assist consumers, is a private company, is not a law firm or attorney and not affiliated with any government agency, and for a fee The Student Loan Clinic will assist in assembly and submission of documents. The Student Loan Clinic is not a lender or a debt consolidation company.
The Client requests The Student Loan Clinic to perform, in good faith, the following services, (“the Services”): (a) Performing a review of the Client’s current student loan status and/or situation, (b) Analyze and review potential options that may be available to Client, (c) Inform the Client of potential options, and (d) After Client reviews the options, prepare and process, on the Client’s behalf, appropriate application documents.
Now therefore in consideration of the foregoing and every term, covenant and condition hereafter set forth, The Student Loan Clinic and Client do hereby understand, covenant and agree to the following:
Provide Complete and Truthful Information: The Student Loan Clinic will provide Client with options that may be available to them. Client expressly represents and warrants that the Client will at all times provide The Student Loan Clinic with information that is complete, accurate and true to the best of their knowledge and belief.
Performance of Services: Upon receipt of all information from Client and payment in advance for the Services as provided herein, The Student Loan Clinic shall promptly analyze Client’s situation, and perform due diligence that The Student Loan Clinic determines in its sole discretion is necessary, reasonable or advisable, in the carrying out of its duties owed to Client. Upon completion of The Student Loan Clinic analysis and due diligence, The Student Loan Clinic shall prepare relevant documents for filing.
Fees for Services: The cost of the Service for a client enrolling is $499.00. Clients who elect to retain the Student Loan Clinic for life-of-loan service and other current benefits as may be offered from time to time (“SLC-VIP™”), are also charged $24.95 per month and billed each month on the anniversary date of enrollment after the enrollment fee has been paid. SLC-VIP™ service is cancelable at any time by Client by contacting The Student Loan Clinic by mail, phone or email:
The Student Loan Clinic
1000 N West St #1200
Wilmington, DE 19801
Previously paid monthly charges for SLC-VIP™ services are non-refundable and upon cancelation, services will continue through the end of the Client’s current billing cycle and future billing will cease.
Limited Money Back Guarantee: The Student Loan Clinic guarantees that Client will receive a Federal Student Loan Consolidation, or a repayment plan using current lenders, through the Department of Education subject to the following conditions: (1) student loans that Client presents to The Student Loan Clinic are original debts, and have not been previously consolidated or had their terms or amounts previously adjusted; (2) Client fully cooperates, is honest and timely in providing all information requested by The Student Loan Clinic and DOE; and/or (3) Client does not possess a characteristic that pursuant to DOE rules would disqualify Client from receiving a consolidation. If a Client is not approved for a Federal Student Loan Consolidation, or a repayment plan using current lenders, through the DOE after reasonable efforts by the parties, then The Student Loan Clinic will reimburse all fees paid to The Student Loan Clinic pursuant to above. All refund requests must be made, in writing, to The Student Loan Clinic within 30 days of any denial by the DOE.
Process: Once payment has been received, the Services will begin. The Student Loan Clinic will always act promptly on Client’s documents and processing. Be advised that documents completed by The Student Loan Clinic may rely on the relevant agencies for prompt service and The Student Loan Clinic cannot be held liable for delayed completion.
Indemnification and Mandatory Binding Arbitration: Client hereby agrees to defend and hold harmless The Student Loan Clinic from and against any claims and liability of any nature whatsoever arising out of or in connection with Client’s failure to timely provide requested information to The Student Loan Clinic or Client’s lack of authority or ability to complete terms of this Agreement, and all other claims arising out of this Agreement or relating to Client’s other financial obligations. This Agreement constitutes the entire agreement between the parties. The Student Loan Clinic makes no warranty, express or implied, as to the fitness of any recommendation it may make to Client arising out of this Agreement. Except for cause, Client unconditionally waives any right of action against The Student Loan Clinic its officers, directors, employees, agents, brokers and assignees, at law, equity or any other cause of action for any reason, directly, indirectly or proximately believed to arise out of this Agreement, for any damages of any nature whatsoever that Client may incur by reason of Client following any recommendation of The Student Loan Clinic or Client’s failure to follow any recommendation of The Student Loan Clinic, whether any singular, concurrent or series of recommendations are acted upon or not acted upon in whole or in part by Client. This section shall survive any termination of this Agreement.
Important Limitation on Consumer Rights
Mandatory Arbitration Requirement: In the event of any controversy, claim or dispute between the parties arising out of or relating to this agreement or the breach, termination, enforcement, interpretation, conscionability or validity thereof, including any determination of the scope or applicability of this agreement to arbitrate, shall be determined by arbitration in New Castle County, Delaware or in the county in which the consumer resides, in accordance with the Laws of the State of Delaware for agreements to be made in and to be performed in Delaware. The parties agree that the arbitration shall be administered by the American Arbitration Association (“AAA”) pursuant to its rules and procedures and an arbitrator shall be selected by the AAA. The arbitrator shall be neutral and independent and shall comply with the AAA code of ethics. The award rendered by the arbitrator shall be final and shall not be subject to vacation or modification. Judgment on the award made by the arbitrator may be entered in any court having jurisdiction over the parties. If either party fails to comply with the arbitrator’s award, the injured party may petition the circuit court for enforcement. The parties agree that either party may bring claims against the other only in his/her or its individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. Further, the parties agree that the arbitrator may not consolidate proceedings of more than one person’s claims, and may not otherwise preside over any form of representative or class proceeding. The parties shall share the cost (not attorneys’ fees) of arbitration equally. In the event a party fails to proceed with arbitration, unsuccessfully challenges the arbitrator’s award, or fails to comply with the arbitrator’s award, the other party is entitled to costs of suit, including a reasonable attorney’s fee for having to compel arbitration or defend or enforce the award. Binding Arbitration means that both parties give up the right to a trial by a jury. It also means that both parties give up the right to appeal from the arbitrator’s ruling except for a narrow range of issues that can or may be appealed. It also means that discovery may be severely limited by the arbitrator. This section and the arbitration requirement shall survive any termination.
Entire Agreement: By virtue of Client’s signature below, Client acknowledges that he/she has read, understands and agrees to every term, covenant and condition of this Agreement and that he/she has received a true and complete copy hereof, effective on the date below. This agreement is the only agreement between the parties and there is no other collateral agreement (oral or written) between the parties in any manner relating to the subject matter of this agreement. If any portion of this agreement is held to be invalid or unenforceable, the remaining provisions will remain in effect. The parties mutually understand and agree that a facsimile copy signature or an electronic signature on this agreement shall be deemed an original for all lawfully enforceable purposes.
Limitations on Damages: The Student Loan Clinic’s liability under this agreement and/or relating directly or indirectly to the Services performed hereunder, under any theory of liability regarding any claim by the Client is limited to the amount of Fees paid by Client and received by The Student Loan Clinic. The Parties agree to be contractually bound to such limitation on any damages, and agree not to demand or attempt to recover any amount in excess of such.
Information Authorization: I hereby authorize The Student Loan Clinic Legal to verify my past present employment earnings records, bank accounts, stock holdings, and any other asset balances that are needed to perform any Services under this Agreement. I further authorize The Student Loan Clinic to order a consumer credit report and verify other credit information, including past and present mortgage and landlord references if in the sole discretion of The Student Loan Clinic determined applicable. It is understood that a copy of this Agreement will also serve as authorization. The information The Student Loan Clinic obtains is only to be used in the preparation and processing of my documents, and The Student Loan Clinic does not provide any form of credit repair, credit score enhancement, or debt relief.
Legal Authorization Form: This form will serve to acknowledge that the below Client has authorized our company, The Student Loan Clinic to act on their behalf. If you have any questions regarding this Agreement, please contact The Student Loan Clinic.
BY SIGNING BELOW, I HEREBY ACKNOWLEDGE THAT I HAVE NOT BEEN ADVISED BY THE STUDENT LOAN CLINIC, ANY OF ITS AGENTS, AND/OR AFFILIATES TO FOREGO ANY MANDATORY PAYMENT IN EXCHANGE FOR PROCESSING FEE. DURING THIS PROCESS, CLIENT IS RESPONSIBLE FOR MAKING HIS OR HER PAYMENTS, AND FAILURE TO DO SO COULD DISQUALIFY THE CLIENT FROM OBTAINING THE SERVICE THAT WAS AGREED UPON. I FURTHER ACKNOWLEDGE THAT NO GUARANTEES CONCERNING THE ACCURACY OF ANY DOCUMENT PREPARED BY THE STUDENT LOAN CLINIC HAVE BEEN PROVIDED TO ME/US BY THE STUDENT LOAN CLINIC AND/OR ANY OF ITS AGENTS, AND/OR AFFILIATES AND A POSITIVE OUTCOME IS NOT GUARANTEED. I, THE CONSUMER, HAVE BEEN EXPLAINED THE SERVICES IN FULL AND TO MY SATISFACTION. IF I AM NOT SATISFIED WITH THE DOCUMENT PREPARATION, I WILL ABIDE BY THE CANCELLATION POLICY TERMS AND CONDITIONS WITHIN THIS PAPERWORK.
For your safety and security, we require a verification number for all AMEX®, Visa®, Mastercard® and Discover® transactions. For AMEX® cards, the verification number is a 4-digit number printed on the right side of the front of your AMEX card.
For Visa®/Mastercard®/Discover® transactions, it is a 3-digit number printed on the back of the card that appears just after and to the right of your actual card number. If a card verification number is not available for either of these card types, please try using a different card.